Thank you for shopping at Erwave.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

EASY EXCHANGES:

Change a different size, color or pattern, we have a hassle-free exchange if it is in stock .

FAST REFUND:

Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.

 

RETURNS & EXCHANGES POLICY

-Purchase (except swimwear, lingerie and final sale) can be returned or exchanged within 30 days from the delivered date.

-Please note that evening and wedding dress are order-made products, you can return them only if there is obvious quality problem within 7 days. Otherwise we will not accept the return. 

-Please contact us in advance and we will provide you the address where you should return to. Do not send them back to the address on package . Or no refund will be issued. 

-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Buyer is responsible for return shipping cost.

Items that do not meet these criteria will not be considered for return.

We do not accept any request of exchange&return once the "specials" are sold.

 

PURCHASE NOT ELIGIBLE FOR RETURN

-Final sale item(s) is not eligible for return or exchange.

-Swimwear is not eligible for return or exchange.

-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.

-You must email us a picture showing the problem/defect after submitting the return/exchange request online.

 

We do not accept any request of exchange & return once the "specials" are sold. 

 

ORDER CANCELLATION

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

 

CONTACT US

If you have further questions / issues, please don’t hesitate to contact us at service@erwave.com or chat with us online.